Privacy Policy
This Privacy Policy describes how RavineNest Atelier (“we”, “us”) collects, uses, and protects personal information in connection with our courses and website at ravinenest.bond.
Data we collect
- Account data: name, email address, password (hashed), and preferences.
- Transaction data: purchased courses, billing information processed by our payment partner, and invoice history.
- Course activity: progress markers, session timestamps, and quiz results where available.
- Technical data: IP address, device and browser type, pages visited, and referrer.
- Communications: messages you send via forms or email.
How we use personal data
- Provide and improve courses, features, and customer support.
- Process payments and maintain accurate transaction records.
- Send essential service messages (e.g., receipts, security notices).
- With your consent, send product updates and educational content.
- Maintain site security, detect abuse, and comply with legal obligations.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method is 100% secure; please use strong, unique passwords and keep them confidential.
Your choices and rights
- Access, correct, or delete your personal information.
- Opt out of non-essential communications at any time.
- Withdraw consent for analytics cookies without affecting essentials.
- Request a copy of your data in a portable format.
Data retention
We retain data for as long as your account is active or as needed to provide services, comply with law, resolve disputes, and enforce agreements.
Changes to this policy
We may update this Policy to reflect changes in laws or our practices. We will post updates with a revised effective date.
Contact
Questions about privacy? Email [email protected] or call +1 (415) 937-2180.